Not getting the results you want on social media? Feeling frustrated because your time and efforts are going to waste? We’re going to be real with you here–you’re probably doing something that’s making people want to turn away from you.
But not to fret! You can fix it. Read on and see if you fall into any of these 7 categories. If you do… well, read to the end and make sure you know how you’re going to go about finding a solution to your problems. 🙂
1. You can’t seem to find any new friends
Whether you’ve been trying to attract new friends or you’re just letting people come to you as they please, your followers/fans lists are looking pretty sparse. You wonder why. You update, you have pictures of your business. You’re on the web like you’re supposed to be, so why aren’t people coming to you?
The answer is that social media requires you to be–shocker–social. If you’re taking the Field of Dreams approach (“If you build it, they will come!”), you might find that you’re not getting the results you want. If you can’t seem to find any new friends, then that’s because you’re not putting yourself out there. Be the first to introduce yourself. Interact with other businesses and potential clients. When you act social, then you will in turn make friends and grow your following. Who’d have thought?
2. Your fans and followers aren’t interacting with you
Okay, so let’s say you’ve reached out and found friends, fans, followers–the whole gang. But you don’t seem to get any real reactions. You tweet out updates, but nobody retweets them. You post articles on Facebook, but it seems like everyone has found other things to read. What gives?
Sometimes people are following you, but your voice is being drowned out by all the other noise, so they don’t get to see everything you post. Try posting a link more than once (do not confuse this with spamming–if you spam your followers, you can bet you’ll lose friends faster than you ever thought possible) or changing up the hashtags. If you cite certain articles or authors in your posts, why not tag them when you send out your update?
Another reason your followers might not be interacting with you is because they don’t have much to say about what you’ve posted. Think about it–how many times have you read an article and enjoyed it, but didn’t comment? Probably many. So why not try asking a question or finding a way for your followers to really get involved with your content? Ask them which product they prefer and why, or get their feedback on some new, exciting feature you’re about to unveil.
3. The only interest you ever drum up is related to controversy
Tired of talking to yourself all the time, you decided you were going to post on one of the more controversial topics–religion or politics. You said something you probably wouldn’t have said if you weren’t so agitated, and now the only interaction you’re getting is when people start yelling at you.
It doesn’t matter whether you’re a big business or a small one–you should stick to professional topics. That doesn’t mean that you have to be stiff and humorless about everything, but no one needs to know your opinion on hot-button topics. It’s not professional and it’s not going to help you make any friends.
4. The last time you logged in was in 2014
If you sparsely update your accounts, you’re never going to get anywhere on social media. It’s a hard pill to swallow for some–between time and money, it doesn’t seem like there’s going to be enough of either to effectively manage social media.
But there are ways around this. We’ve written posts on automating updates, using tools to make your marketing strategy more effective, and improving your social media strategy without spending lots of money.
Listen, the only way you can build a following online is by being online. Whether you update twice a week or twice a day, it’s of the utmost importance that you find a schedule you can stick to and work on building trust with your followers. Then you’ll see that you’re finding new friends and fans on a regular basis!
5. All you do is advertise yourself
Look through your update history. If everything comes off as an aggressive sales pitch, it’s time to dial your advertising back a notch.
When you’re on social media, you are there to learn, relax, browse, shop… well, you could be there for a number of things, really. But chances are that you completely ignore any post that comes across as too aggressive, even under ideal circumstances. If your friends are posting too obnoxiously, you roll your eyes. If a business is trying too hard to get you to click on something, you’re almost repelled by it. So why would you want to do the same to your customers?
Look for ways to support your friends. “Like” their statuses or retweet them. Comment on the updates they share. In return, they’ll do the same to you, and you’ll have a much nicer atmosphere to enjoy. If you want, try to keep in mind the 80/20 rule: 80% of the time you’re sharing interesting, relevant articles or supporting community members; 20% of the time you’re advertising your services and promoting your work.
6. You delete all negative feedback–or freak out about it
If someone leaves a negative comment on your Facebook page, what do you do?
After an initial panic, you might do one of a few things: Respond to it nicely and professionally, flame the person in your response, ignore it, or delete it.
If you delete negative feedback, you’re just saying that you refuse to have a discussion with your customers, no matter how important they think the matter is. Did something go wrong with a product and they’re feeling frustrated about it? You’re saying that you really don’t care if you just delete the comment and never respond. How would you feel if a business did that to you? Probably not great, right?
On the other hand, it’s hard not to take it personally. So you’ll see some business owners get really nasty with customers who are leaving negative feedback on their social media pages. Don’t do this. If you feel upset, read this article. We’ve got some tips to help you respond to negative comments without blowing your top.
7. You don’t or won’t respond to customers
This sort of goes hand-in-hand with the above, but it goes for all situations: Maybe you just don’t respond to customers, whether they leave good or bad comments.
This isn’t going to help you win any friends, either.
Customers are following you because they want to hear what you have to say. And when they ask a question, they’d like an answer. If you don’t give that to them, they’re going to feel as if they’re talking to a wall. If you were in school and listening to a lecture, you might have a question. If the speaker or teacher completely blew you off and kept talking over you as if you weren’t even there, how would you feel? Probably like never coming back to that class again.
When someone reaches out to you, answer their questions. If they have something bad to say, suck it up and respond in a professional way. Doing this will put you ahead of those companies who neglect their customers online or who refuse to deal with any negative feedback at all. And that means a lot to your online friends, fans, followers, customers… whatever you want to call them.
Internet Local Listings is an internet advertising company in Santa Ana, CA, serving clients across the country with the best website marketing services available in the industry. Visit us here for more information, or give us a call at (888) 770-3950 to see how we can help you be seen online.